Terms of Services

These Terms of Service ("Terms") govern your access to and use of the Rappelo platform, website, and lead management services (collectively, the "Services"). By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, which forms an integral part of this contractual relationship. If you do not agree with these Terms or with the practices described in our Privacy Policy, you should immediately discontinue use of the Services.

This Agreement is entered into between you ("User", "Customer") and Rappelo ("Company", "we", "us"). You represent that you have the legal capacity and authority to enter into a binding agreement and that your use of the Services complies with all applicable laws and regulations.

Rappelo provides a 14-day free trial period during which you may explore the full functionality of the product without submitting payment information. After the trial expires, continued access requires a valid subscription. All payments are securely processed through Stripe, and Rappelo does not store sensitive cardholder information. We offer a satisfaction guarantee: if, within the first 30 days of your initial paid subscription, you determine that the Service does not meet your expectations or if you experience technical issues that we cannot reasonably resolve, you may request a full refund. Subscription fees renew automatically unless cancelled prior to the next billing cycle.

We make reasonable efforts to ensure that the platform operates with minimal interruptions. However, the availability and performance of the Service may be affected by our trusted infrastructure partners, including technologies used for hosting, database storage, email delivery, and payments. Because certain elements of the Service rely on these providers, we cannot guarantee uninterrupted uptime or absolute real-time delivery of notifications.

You are responsible for ensuring that all information you provide is accurate and lawful. You agree to use our platform in good faith and refrain from engaging in any activity that could compromise the security, stability, or integrity of the Service. This includes refraining from fraudulent use, unauthorized access attempts, abusive data collection, or any usage that violates applicable legal or ethical standards. You are the Data Controller of the Lead Data collected through our forms, and you are solely responsible for ensuring that your own data collection practices comply with GDPR, CCPA/CPRA, COPPA, or any other applicable privacy regulations. Rappelo does not verify your legal basis for processing Lead Data and does not assume responsibility for how you configure or use the forms you deploy.

Your use of the Services is subject to the data collection and processing practices described in our Privacy Policy. These include our roles as Data Processor for Lead Data, Data Controller for your account and billing information, our use of sub-processors such as Vercel, Supabase, Resend, Stripe, and Google Analytics, and the application of GDPR, CCPA/CPRA, and other global privacy frameworks where relevant. By using the Service, you understand that personal information may be processed and, where necessary, transferred internationally under appropriate legal safeguards. You acknowledge and agree that the Privacy Policy describes the full scope of your rights and obligations with respect to personal data.

All intellectual property associated with the Service, including software, code, design, branding, documentation, and other proprietary materials, is owned by Rappelo or licensed to us. You receive a limited, non-exclusive, revocable right to use the platform for the duration of your active subscription. Nothing in these Terms grants you ownership or the right to reproduce, modify, or redistribute proprietary content without our explicit written permission.

We reserve the right to suspend or terminate your account if we reasonably determine that your activity poses security risks, violates these Terms, infringes applicable laws, or harms the integrity of the platform. You may terminate your subscription at any time through your account settings, and access will remain active until the end of the current billing period. The handling and deletion of your data following termination are governed by our Privacy Policy.

To the maximum extent permitted by Romanian law and other applicable jurisdictions, Rappelo shall not be liable for indirect, incidental, consequential, or special damages, including loss of income, business opportunities, or data. Our total cumulative liability for any claim arising out of or relating to the Service shall not exceed the amount paid by you during the twelve (12) months preceding the event giving rise to the claim.

We may periodically improve or update the Service, including adding or removing features, to maintain and enhance performance and security. We may also revise these Terms from time to time. Material changes will be communicated to you in advance, and continued use of the Service after such notice constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Romania.